RETURN & REFUND POLICY
We want you to be satisfied with your purchase. Please read our return policy carefully before initiating a return.
Returns Eligibility
Items may be returned within 14 days of delivery if they meet the following conditions:
• The item is unused, undamaged, and in its original packaging
• The item is in resalable condition
We reserve the right to refuse returns that do not meet these criteria.
Change of Mind Returns
If you wish to return an item due to personal preference (e.g. not as expected, no longer wanted):
• Return shipping costs are the responsibility of the customer
• Original shipping costs are non-refundable
• A refund will be issued for the item value only
Damaged or Faulty Items
If your item arrives damaged or faulty, please contact us within 48 hours of delivery with clear photos.
We will assess the issue and arrange a suitable resolution.
Return Shipping & Customs (International Orders)
For all international returns, the parcel must be clearly declared as:
“Returned Goods – No Commercial Value”
Failure to do so may result in customs charges, which will be deducted from your refund.
We are not responsible for:
• Customs duties or taxes on returned items
• Delays caused by customs
Refund Process
Refunds are issued after the returned item has been received and inspected.
Please allow 3–5 business days for processing once the item arrives.
Non-Returnable Items
We do not accept returns on:
• Used items
• Items damaged after delivery
• Custom or made-to-order products
Important Delivery Information
Once an order is marked as delivered by the courier with valid proof of delivery, responsibility for the parcel transfers to the customer.
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By placing an order, you agree to the terms outlined in this policy.
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Returns and Exchanges:
Please Note : Shipping cost is an estimate based on weight, cost may vary on large or unusual package dimensions.
At Solution we want you to be completely satisfied with your purchase. If you are not satisfied with your order you have two options for return or exchange. You can simply bring your order in its original packaging accompanied by the original receipt to your local store for a refund or exchange. There is no additional shipping or restocking fees when you make an in-store return, however the original shipping fee from your order will not be refunded. Or simply return your order to us within 30 days from the date your order was received and we will issue you a refund or exchange minus the shipping charges. Please note clearance items are final sale and cannot be returned.
Returns with a receipt:
Merchandise returned accompanied by original receipt in resalable condition may be refunded to original tender. Original credit and/or debit card (if applicable) must be presented to process refund. Any transactions over $50 when returning or Exchanging to credit card or cash will require an I.D. with name and address to be presented.
Returns without a receipt:
For merchandise returned without receipt, in resalable condition, a store credit note will be issued. Store credit note amount will be for lowest sale price in the last 3 months.
Shipping from USA:
Shipping restrictions may apply to certain products and destinations.
| Shipping Options | Delivery Time | Price |
|---|---|---|
| Standard Shipping | Delivery in 5 – 7 working days | $8.00 |
| Express Shipping | Delivery in 3 – 5 working days | $12.00 |
| 1 – 2 day Shipping | Delivery in 1 – 2 working days | $18.00 |
| Free Shipping | Delivery in 4 – 5 working days | $0 |
FOR ON-LINE FREE SHIPPING PROMOTIONS
Disclaimer: Customers are responsible for all shipping charges for any returned products under the FREE SHIPPING promotion. Solutions can arrange for any products to be picked up from customers, any corresponding return shipment fees will be deducted from the amounts refundable. Customers also have the option to ship products back to Solutions after receiving an authorization using their preferred courier, however, charges must be PREPAID, otherwise returns will not be accepted.